You should shut down the computer immediately, the clicking sound may generate because of the head problem of the hard disk, if you keep the hard disk running it may result in seriously damage of the disk platter and data cannot be recovered.
It depends, if the problem of the hard disk is head failure, we need to replace the head first otherwise we cannot see the data, in that case customer need to confirm the service charge first before we proceed, if the problem is bad sectors, we may be able to show all or partial file list to customer first, so it depends on the problem of the hard disk
It depends, if there are scratches on the disk platter there maybe some data loss, if the disk was scratched seriously data may not be able to recover, we do not have any charge if data cannot be recovered.
It depends, if before the installation the Windows was encrypted, no data can be recovered, otherwise some data may be able to recover, but the files recovered may lost the original file name and folder structure.
It depends, if there are scratches on the disk platter there maybe some data loss, if the disk was scratched seriously data may not be able to recover, we do not have any charge if data cannot be recovered.
We provided service to different kind of company, but we will not disclose our customer’s information, we keep all data strictly confidential including customer’s company name.
If the NAS was running RAID 5, all hard disks are needed for the data recovery process, therefore it depends on how you set the NAS, if you are not sure it is better to give us all hard disks for inspection.
